We\u2019re looking for a Employee Relations Manager in Schiphol, Rijk<\/b><\/p>\n<\/p>\n
To enable the business to make good people decisions quickly<\/b> by providing a high-quality Employee Relations (ER) service across Liberty Global in the UK and the Netherlands, with a primary focus on supporting People Business Partners (PBPs) to deliver outcomes with confidence.<\/p>\n<\/p>\n
This role owns end-to-end informal and formal ER casework (from triage through to resolution), bringing calm, commercial judgement and a bias for action. The focus is on simple, practical guidance<\/b> that helps PBPs and managers move fast, manage risk and land fair outcomes.<\/p>\n<\/p>\n
You will build and run ER ways of working that are easy to use and easy to follow: clear principles, lightweight processes, and one-page guidance<\/b> wherever possible. You will create and maintain a strong template library and use digital and AI-enabled tools to reduce manual effort, improve turnaround time and deliver a great stakeholder experience\u2014while keeping the right level of legal and policy compliance in place.<\/p>\n<\/p>\n
Reporting to the People Director, this is a client-led role providing ER support to all<\/b> PBPs (including those outside the immediate reporting line) and to people leaders across the UK and NL. You will partner closely with Legal for advice on higher-risk matters and with Reward for policy governance and sign-off.<\/p>\n<\/p>\n Own and drive ER cases across the UK and NL end-to-end (informal and formal), moving quickly from issue to options, decision and resolution.<\/p>\n<\/li>\n Be the trusted, go-to adviser for PBPs\u2014bringing commercial judgement, clear recommendations and pragmatic risk management on complex, sensitive or high-impact matters.<\/p>\n<\/li>\n Coach and upskill people leaders and managers to handle issues earlier and more informally, building confidence and capability so the business can resolve more cases proactively.<\/p>\n<\/li>\n Lead or guide investigations, hearings and appeals as needed\u2014ensuring the right level of rigour, fairness and documentation to support sound decisions.<\/p>\n<\/li>\n Own ER process and policy content for UK and NL: simplify, standardise and keep it practical\u2014creating easy, user-friendly guidance<\/b> (one-page where possible) and ensuring adoption through PBPs and managers.<\/p>\n<\/li>\n Work with Reward (policy governance) to align ER policies with the wider people policy framework and support review cycles, consultation and sign-off.<\/p>\n<\/li>\n Partner with Legal (and external counsel where needed) to sense-check approach and manage higher-risk situations (e.g., settlements, litigation risk, consultations), ensuring we move fast while staying compliant.<\/p>\n<\/li>\n Stay current on UK and NL employment law and translate it into clear principles and practical guidance (including Wet Verbetering Poortwachter \/ Gatekeeper Act obligations where applicable).<\/p>\n<\/li>\n Build ER capability at scale: design and deliver training, drop-ins and coaching for PBPs and managers; create bite-sized \u2018how-to\u2019 tools, scripts and templates that improve consistency without adding bureaucracy.<\/p>\n<\/li>\n Use ER data and stakeholder feedback to spot themes, prevent repeat issues and improve the service (e.g., cycle time, manager confidence, quality and consistency of outcomes).<\/p>\n<\/li>\n Modernise and simplify ER:<\/b> build a strong library of templates (letters, outcome notes, invite scripts), create one-page playbooks, and explore safe use of AI\/digital tools (including AI-assisted drafting and knowledge retrieval) to reduce manual effort and speed up delivery.<\/p>\n<\/li>\n Deliver an excellent client experience: be responsive, manage demand and priorities, set clear expectations, and build strong relationships with PBPs and leaders across the business.<\/p>\n<\/li>\n<\/ul>\n ESSENTIAL SKILLS & EXPERIENCE<\/b><\/p>\n ER case management experience in a complex, fast-paced and\/or multi-country organisation, independently managing informal and formal cases end-to-end and driving timely resolution.<\/p>\n<\/li>\n Commercial judgement and pragmatism\u2014focused on enabling the business to move fast and land the right outcome, not creating unnecessary process.<\/p>\n<\/li>\n Strong client-service mindset: able to turn complexity into plain-English<\/b>, user-friendly guidance (one-page where possible) that stakeholders actually use.<\/p>\n<\/li>\n Knowledge of UK and Dutch employment law and ER best practice, with the ability to translate it into pragmatic options, clear principles and manager-friendly guidance.<\/p>\n<\/li>\n Demonstrable capability handling high-risk, sensitive and complex ER matters with sound judgement, discretion and integrity.<\/p>\n<\/li>\n Excellent stakeholder management skills, with a consultative, service-led approach and the confidence to challenge constructively.<\/p>\n<\/li>\n Strong investigation skills (planning, interviewing, evidence evaluation, report writing) and high standards for documentation and case records.<\/p>\n<\/li>\n Coaching and facilitation skills, with ability to upskill managers and\/or People teams to build proactive people management capability.<\/p>\n<\/li>\n Continuous improvement mindset with experience simplifying processes, creating toolkits\/templates and improving turnaround times and consistency.<\/p>\n<\/li>\n Comfortable using digital tools and data to manage caseload and produce insights; curiosity and pragmatism in exploring AI-enabled ways of working (within appropriate governance and confidentiality standards).<\/p>\n<\/li>\n<\/ul>\n DESIRABLE<\/b><\/p>\n Hands-on experience supporting ER activity across both the Netherlands and the UK, including exposure to Wet Verbetering Poortwachter (Gatekeeper Act) and working with Occupational Health \/ Arbo providers.<\/p>\n<\/li>\n Experience supporting organisational change programmes (restructures, consultations, TUPE and\/or settlement agreements).<\/p>\n<\/li>\n Experience implementing standardised ER templates, playbooks or case management tooling; exposure to automation\/AI-assisted drafting in an HR\/People context.<\/p>\n<\/li>\n<\/ul>\n What\u2019s in it for you? <\/b><\/p>\n Competitive salary + bonus<\/p>\n<\/li>\n 25 days annual leave with the option to purchase 5 more<\/p>\n<\/li>\n Access to wellbeing and mental health benefits such as the Calm app<\/p>\n<\/li>\n Free public transport subscription<\/p>\n<\/li>\n Discounted gym membership<\/p>\n<\/li>\n Access to our online learning platform to continue to develop and grow your career with us<\/p>\n<\/li>\n The chance to join an innovative, fast-paced and passionate team<\/p>\n<\/li>\n<\/ul>\n Who we are: <\/b><\/p>\n<\/p>\n Liberty Global is a dynamic team of operators and investors committed to generating and<\/p>\n delivering value through the strategic management of our three platforms: Liberty Telecom, Liberty Growth and Liberty Services.<\/p>\n<\/p>\n Liberty Telecom delivers next-generation products through our advanced fibre and 5G Liberty Growth is our $3bn investment portfolio of fast-growing businesses in content, tech, Liberty Services is our newest platform spearheaded by Liberty Blume, providing tech- Working at Liberty Global means a career at the heart of a vibrant, innovative group of companies driving value for shareholders, people and society.<\/p>\n<\/p>\n Liberty Global is an equal opportunity employer. If you are curious and resilient with a limitless mindset, we\u2019re eager to hear from you, no matter your background.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false},"job-company":[245],"job-department":[246],"job-location":[225,226],"class_list":["post-9357","job","type-job","status-publish","hentry","job-location-netherlands","job-location-schiphol-rijk-netherlands"],"acf":[],"yoast_head":"\n1.<\/b>KEY ACCOUNTABILITIES<\/b><\/h1>\n
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2.KNOWLEDGE & EXPERIENCE<\/b><\/h1>\n
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networks, providing over 80 million fixed and mobile connections across Europe through well-
known brands such as Virgin Media O2, VodafoneZiggo and Telenet.<\/p>\n<\/p>\n
and infrastructure which includes stakes in ITV, Televisa Univision, Plume, Lionsgate and the
Formula E racing series, as well brands such as Wyre, nexfibre, Egg and Believ.<\/p>\n<\/p>\n
enabled professional services to the Liberty Global Group and 3rd party businesses.<\/p>\n<\/p>\n